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Enterprise support

authentik Enterprise subscriptions over US$1,000 per year include ticket-based support, as listed on the pricing page. Enterprise Plus subscriptions include the support channels and response-time commitments defined in your agreement.

Open and manage support tickets​

Use the Support center to open a ticket, reply to the support team, and track existing tickets.

  1. Log in to the Customer Portal.
  2. In the top menu, click Support.
  3. Open a new ticket or select an existing ticket.

You can also go directly to the Support center.

If you cannot access the Customer Portal, contact hello@goauthentik.io.

Include diagnostic information​

Include enough context for the support team to understand and reproduce the problem:

  • The full authentik version, including the patch version.
  • The installation method, such as Docker Compose or Kubernetes.
  • A description of the problem and its impact.
  • Steps that reproduce the problem, including the expected and observed behavior.
  • Relevant logs, error messages, and configuration with credentials and other sensitive values removed.
  • Recent deployment, configuration, or infrastructure changes that might be related.

Do not use a support ticket to report a suspected vulnerability. Follow the security vulnerability reporting process so that the security team can handle the report confidentially.

Product version support​

The supported versions table lists the releases that receive security fixes. Use the latest patch release within a supported version, and check your Enterprise agreement for its support commitments.

Community support​

For community support, join the authentik Discord server. To report a reproducible product defect, open an issue in the authentik GitHub repository.